Refund policy

Last updated: August 10, 2025

Thank you for choosing Stars Corp.

Stars Corp is a brand operated by Empire Platforms LLP ("Stars Corp", "Empire Platforms", "we", "us", or "our"). We provide digital learning products, masterclasses, programmes, access passes, professional learning experiences, and related services.

Digital Products and Services

Most products and services offered by Stars Corp are digital in nature. Because digital content, programme access, masterclass access, account access, or other services may be made available shortly after purchase, these purchases are generally considered final once access or fulfilment has begun.

Physical returns are not applicable to digital products or services.

Cancellations

You may request cancellation of an order before access to the relevant digital product, programme, masterclass, pass, or service has been provided or fulfilment has otherwise begun.

Once access has been provided, content has been delivered, a programme has begun, or the purchased service has been materially performed, the order is generally no longer eligible for cancellation or refund.

There is no cancellation fee for an eligible cancellation.

Refund Eligibility

We may provide a full or partial refund where appropriate, including in circumstances such as:

  • you were charged more than once for the same purchase;

  • we are unable to provide the product or service you purchased;

  • an incorrect amount was charged due to a billing or technical error;

  • a refund is expressly provided for in the applicable product or programme terms; or

  • a refund is otherwise required under applicable law.

We may request reasonable information necessary to verify the purchase and investigate a refund request.

Change of Mind

Unless otherwise stated on the applicable product page, refunds are generally not available for a change of mind after digital access or service fulfilment has begun.

We encourage customers to review the product description, price, programme structure, and any applicable eligibility information before completing a purchase.

Scheduled Programmes and Events

If your purchase relates to a scheduled programme, cohort, live masterclass, consultation, or other time-specific service, any additional cancellation or rescheduling conditions displayed at the time of purchase will also apply.

If Stars Corp cancels a paid programme or service and does not provide a reasonable replacement or alternative, affected customers will be eligible for an appropriate refund.

Promotional and Low-Cost Offers

Introductory offers, promotional masterclasses, trial-style products, weekly passes, and other low-cost digital products may be designated as final sale where access is provided immediately or shortly after purchase.

This does not affect any rights that cannot lawfully be excluded.

Refund Processing

Approved refunds are returned to the original payment method wherever reasonably possible.

After a refund is issued by us, the time required for the funds to appear in your account depends on your bank, card issuer, payment network, or payment provider.

Charge Questions

If you do not recognise a Stars Corp charge or believe there has been a billing error, please contact us so that we can investigate it promptly.

Contact

For cancellation, refund, or billing requests, contact:

Stars Corp by Empire Platforms
Operated by Empire Platforms LLP
Email: support@starscorp.org
Website: starscorp.org

Registered office:
C-20, G Block
Bandra-Kurla Complex, Bandra East
Mumbai, Maharashtra 400051
India

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded or restricted under applicable law.